Beer Hunter wrote:Baldie wrote:Kev,
I dunno whether you are just plain optimistic, or a bit naive. I know at least one company that had to stop using email as a tool, because 'good' emails were too difficult to find amongst the junk ones.
Ring them directly. If you get shyte service,
then complain.
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As they choose to advertise e-mail as a method to contact them for support, they should either answer all genuine querys or remove the links from their web site is they are unable to cope with the volume.
I contacted them in a way in which they asked to be contacted (several times) and had no response. I my book that is bad service and I feel completely justified in complaining about it.
Kev.
If it makes you feel better, then complain. But I thought you wanted some new turret covers?
As others have remarked on, we Brits are slow to use modern technology to enhance out sales opportunities. And when we do, we often use it badly. I've a long standing girlfriend who works for an internationally known company (in their industry). She often spends the first 1 to 2 hours of her day removing spam from the company "enquiries" in-box. They have an IT Manager, who obviously needs sacking ....
If you still want the covers, PM me details, and I'll get you (a) and answer and (b) the product if available and you still need it.
I thought the idea was to get what you want, not suffer because some plank can't provide a good service?
Robbie,
I thought I had posted before, then found I hadn't.
Got my password sorted, (forgot it) and I'm now good-to-go.
Hopefully here, I won't get people telling me that because I haven't jumped out of an aeroplane without a parachute, I'm not in a position to discuss whether one should be worn or not.
Hope you are well mate. Nice site.
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